Troubleshooting

12.1 — Notification didn't arrive. What should I check?

In order:

Notifications screen → does the app have permission? If not, request it via the button.

Is "battery optimization" disabled for the app?

Is the phone's "Do Not Disturb" mode on?

Does the record actually have notifications configured?

Try "Reschedule all" to force a refresh.

If still no luck, email support (? icon on the app's main screen).

12.2 — Conflict warning saying there's a conflict but there isn't?

Check the session duration: the client's own (profile → Profile tab) and the default in Settings, for clients without one. If the duration is long, rules at nearby times overlap even if they look separate. Reduce the duration if needed.

12.3 — The app crashed or closed by itself. What now?

Contact support: the email is available on the app's main screen, via the ? icon. Before reporting, if possible make an immediate backup (Export data) and note what you were doing when the issue occurred.

12.4 — The backup won't import — says "invalid file"?

Make sure the file is a .json exported by Session Flow itself. Manually edited, corrupted, or very old version files may be rejected. If it persists, contact support and attach the file.

12.5 — Sessions show up at the wrong time?

Could be the phone's time zone. Check your system settings — date/time should be on "automatic" with the correct time zone.

12.6 — How do I report a bug?

Via the ? icon on the app's main screen. Opens the developer's email. Describe the problem, your phone model, and your Android/iOS version. Include screenshots if you can.

12.7 — I have a feature suggestion. Where do I send it?

Same channel: ? icon on the app's main screen. Every suggestion is read.

12.8 — How do I rate the app?

After continued use, the app asks if you'd like to rate it. You can also go directly to Play Store or App Store and rate any time.