Plans: Free, Essential and Premium
The questions and answers from the app's Help, in full. In the app, it's behind the "?" button and uses the word you chose in Settings (patient, student…); here, "client".
10.1 — What's in the free plan?
Up to 4 active records
Full Today, Schedule and Notifications screens
One-off sessions and time-slot reservation
Full backup (import + export)
WhatsApp reminders (with a small "Generated by Session Flow" signature)
Days off: up to 14 days/year, day by day
10.2 — What does Premium add?
Cloud: your data on all your devices (section 14)
Up to 1000 active clients
Insights: your practice's charts on big screens (computer, iPad and tablets)
WhatsApp billing (no signature)
WhatsApp reminders (no signature)
Days off by period, unlimited
Record type: Group
Prepaid payments
Per-session discount
Schedule filters (paid, outstanding, events and more)
Full statistics and the settlement history are in Premium and Essential; each record's History tab is in every plan.
10.3 — How much does Premium cost?
Pricing varies by region. Check the up-to-date values on the Subscription screen inside the app, where the plans available for your country are listed.
10.4 — How does the free trial work?
The trial is run by the store (Google Play or the App Store), not by the app. When you tap "Start your 14-day free trial", the store opens the subscription with 14 days at no charge. To avoid paying, cancel in the store before the trial ends — on iPhone, at least 24 hours before (see 10.5). If you don't cancel, the store starts charging for the subscription when the 14 days are up.
10.5 — How do I cancel my subscription?
Through the app store:
Android: Google Play → Subscriptions → Session Flow → Cancel.
iOS: Settings → your Apple ID → Subscriptions → Session Flow → Cancel.
The app can't cancel directly — the store manages it.
10.6 — I cancelled. Do my data disappear?
No. But you lose access to the functional part of the app. When you open it, you'll see a screen requiring one of these actions: subscribe again, restore subscription, pick 4 records to keep on the free plan, or back up if you want to reinstall and subscribe later. If you used the cloud, its data is kept for 90 days after the plan ends and then deleted; what is on your device is not touched.
10.7 — I already subscribed. How do I restore on another phone?
Subscription screen → "Restore purchase". The app checks your store account and reactivates Premium automatically. With the cloud, Premium also works on any device where you sign in with the same account.
10.8 — I have a redeem code (coupon). Where do I use it?
Depends on the platform:
iOS: open iPhone Settings → scroll to the bottom → tap "Redeem code".
Android: when subscribing, choose the subscription that matches the code (yearly or monthly). Instead of paying, tap the payment method and select "I have a code". It's important to choose the correct subscription that the code applies to.
10.9 — What about the Essential plan?
Essential (monthly) includes up to 40 active records, full statistics and the settlement history, with no brand in reminders and documents. WhatsApp billing, groups, prepaid payments, per-session discount, days off by period, advanced schedule filters, up to 20 custom templates, the cloud and Insights are Premium features. See the full comparison in Settings → Compare plans.
Can't find it? Write to mundi.labs.flow@gmail.com.
